Budget Considerations Service and repair businesses often handle training in a somewhat arbitrary fashion. For instance, the boss may decide, “We had a good month, so two technicians can take a sales techniques class .” Using such a hit-or-miss basis for decisions on how to allocate resources for training produces the same type of results: […]

Post By: on October 28, 2017

When you invest in training — and that’s what training is, an investment — you expect a return. That’s why any service-and-repair business owner easily can justify spending some of their profit to make technicians better. It is important for them to be familiar with the latest technology, the newest and most sophisticated equipment that […]

Post By: on October 21, 2017

Further Notes on Hiring: Maintain a file labeled “Potential Service Techs” – containing contact information for prospects to call in case of a vacancy. Have three times the number of people you need in the next 12 months. Rate your applicants A, B or C. Never say the word hiring; use the word recruiting instead. […]

Post By: on October 14, 2017

Every owner of a home service company could improve his strategy to some degree when it comes to recruiting and hiring. To assemble the best team, you need solid strategies for attracting the best people. The following tips are the basis for a plan that will turn vacancies into opportunities for positive growth: Hold a […]

Post By: on October 7, 2017

6. Implement Your Service Agreement Program Service agreements provide so many advantages that it’s impossible to list them all here. Foremost, customers pay up front; that’s a dramatic improvement for most businesses because cash flow is usually a concern. Combine that with opportunities to interact with a customer during the year, often when business is […]

Post By: on September 30, 2017